How do you measure the success of your automation projects?
We define clear, measurable KPIs together with you at the start of the project.
Typical success metrics are:
Time savings (e.g. reduced process duration in hours/week)
Cost savings (direct and indirect costs)
Quality improvement (e.g. reduction of the error rate)
Capacity gain (resources freed up for value-adding activities)
Employee satisfaction (fewer routine tasks)
Customer satisfaction (faster response times, fewer errors)
After implementation, we produce regular success reports that present these metrics transparently.